We know how important it is to make sure you fully understand your contracts and terms of agreement when making your wedding plans, especially now more than ever. Like you, we want full transparency to help make the best decisions. 

When planning your wedding celebration, it’s important to bring every single one of your friends and family together safely. Our team applies that same level of enthusiasm, certainty, and commitment to you and your celebration date. 

We want to be mutually invested in each other to create a celebration on your contracted date Outside of a shutdown, we will exhaust all reasonable options to make it happen. If you have any hesitation about booking your date, we would rather you not book until you know for sure. We want you to understand your commitment of booking completely. With that in mind, here are some of our most frequently asked questions when it comes to contracting us as your Event and Wedding Entertainment:

After we’ve booked, are we able to change our date if needed?

Yes! Your contract does have a Request for Date Change section that outlines our abilities to move dates, if you choose. We ask that you make that decision more than 180 days before your scheduled celebration date so that we have the most flexibility when it comes to looking at our capabilities to move your event. We will do our absolute best to accommodate your needs on an individual basis in light of availability. 

If you choose to change dates within 180 days of your scheduled date, it makes it almost impossible for us to try and rebook that date with another wedding. Therefore, our policy is that your deposit will be forfeited. 

Is there a fee to change dates?

If you choose to change dates outside 180 days, there is a Date Transfer Fee of up to 50% of your entire contract total that we may or may not be able to apply towards your new date, depending on availability of staff and equipment.

Additionally, there may also be an admin fee of up to $350 to cover the administrative costs of moving dates. This fee covers commissions, time invested, paperwork, checking availability over multiple dates with our team and our equipment to see what’s possible within the scope of our operations, brainstorming and consulting time, etc., which have already been exhausted in the plans of your original date.

If the entire Date Transfer Fee is applied, then the admin fee will be waived.

What if I decide to cancel my event?

If your event date is outside of 180 days, there is a $350 fee to cancel your contract. If you have photo booth services only, it is $95 to cancel. 

If you are inside a 180 day window from your event date, your final balance is due. 

There are no refunds of payments for a cancellation, which matches the industry standard across the nation. 

Our fees and contracts are in place to ensure you are guaranteed that we not only hold your preferred date, but that  we will provide the specific talent for you. The fees we charge help our family-owned business pay for payroll, insurance, worker’s comp, unemployment taxes, and other day-to-day operational expenses.

Most of our clients book their services on average 8-12 months in advance. We align our policies with that timeline in mind.

What does your force majeure mean and how are we protected?

The Force Majeure lists Our DJ Rocks as the service provider of your contract and you as the client. If a situation such as an “act of god” or a government mandated shutdown happens that makes it IMPOSSIBLE to have any sort of celebration on your contracted date, it releases you as the client and Our DJ Rocks as the service provider out of this legally binding agreement.

That means that you do not owe your balance even if you are within your 180-day cancellation period. It also means that we are not required to return any payments made.

Keep in mind that we will do every reasonable thing to ensure your event happens on the contracted date. We share the same passion in creating this celebration with you. If a government mandate limits the number of guests or requires a certain distance between tables, that means it is still possible to have a wedding. 

We will continue to take every precaution with our team to maintain safety and cleanliness standards, and we also rely on you to plan your event responsibly within the rules and constraints of the pandemic.

NACE Florida – Safe Events

The National Association of Catering and Events (NACE) Florida Chapter released COVID-19 Florida Event Safety Guidelines. These will help guide not only planners and vendors but also couples to plan safe events. Click here or below for those guidelines.